Refund policy

ORDER CANCELLATIONS

If you decide to cancel your order, the cancellation must be received BEFORE the product has shipped for a full refund.  If you cancel your order after the product has shipped, please refer to the return policy.  The money will be refunded to the original payment method you used during the purchase. Credit card payments may take 5 to 10 business days for a refund to show up on your credit card statement.

 

RETURN POLICY

Thank you for shopping at ElfKitShop.com! We want to ensure that you are completely satisfied with your purchase. If you are not entirely satisfied with your order, we are here to help.

*** We do not accept returns on Elf Kits as they are made to order.  Please do let us know if you have any issues. ***

Returns To initiate a return, please follow these steps:

  1. Contact Us: Send an email (support@elfkitshop.com) within 14 days of receiving your shipment to request a return authorization. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. Our customer support team will review your request and provide you with a return authorization if eligible.
  2. Package Your Items: Once you receive a return authorization, carefully package the item(s) you wish to return in their original condition, including all original tags and packaging. Please make sure to include a note with your order number.
  3. Shipping: You are responsible for the return shipping costs. We require using a trackable shipping method to ensure the safe and timely return of your items. We cannot guarantee that we will receive your returned item without a tracking number.
  4. Return Product: You will receive notification of where to ship the item to.
  5. Inspection and Processing: Once we receive your returned item(s), our team will inspect them to ensure they meet the return criteria. If the item(s) are in satisfactory condition, we will process your return.

Return Criteria

  • Item(s) must be in their original, unused condition.
  • All original tags, labels, and packaging must be included.
  • Item(s) must be free from any signs of wear, stains, or damage.
  • Returns must be initiated within 14 days of the shipment received date.
  • Some items may not be returnable if they are customized

Refunds

  • If your return is approved, we will initiate a refund to your original method of payment within 5 business days.
  • Shipping charges are non-refundable, and the cost of return shipping will be deducted from your refund.
  • Refunds may take some time to process, and the timing may vary depending on your bank or credit card company.

Exchanges Unfortunately, we do not offer direct exchanges at this time. If you wish to exchange an item, you will need to return the original item and place a new order for the desired item.

Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly.

Shipping & Delivery Policy

Tracking information will be provided for all orders once your order has been shipped. Customers are responsible for monitoring their shipment and ensuring that the shipping address provided at checkout is complete and accurate.

Incorrect Shipping Addresses: ElfKitShop.com is not responsible for packages that are delayed, returned, misdelivered, or lost due to an incorrect or incomplete shipping address provided by the customer. Please carefully review your shipping information before completing your purchase. Additional shipping charges may apply if an order needs to be reshipped due to an incorrect address.

Lost or Missing Packages: Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's handling and delivery process. If your tracking information shows unusual delays or your package appears to be lost in transit, please contact us and we will assist you with initiating a carrier investigation or claim when applicable.

Packages Marked as Delivered: If tracking shows that a package has been delivered but you cannot locate it, please first check around the delivery location, with household members and neighbors, and contact the shipping carrier. ElfKitShop.com is not responsible for packages that are lost, stolen, or misplaced after the carrier has confirmed delivery to the address provided with the order. However, please contact us and we will do our best to assist with a carrier investigation.

Contact Us If you have any questions about our return policy or need further assistance, please contact our customer support team.

We reserve the right to update or modify this return policy at any time. Please check our website for the most up-to-date information.

Thank you for shopping with us! Your satisfaction is important to us, and we appreciate your business.