Shipping policy

Updated: July 20, 2025

Shipping Destinations

We currently ship worldwide to most countries. Shipping availability may vary depending on the destination. If we are unable to ship to your location, you will be notified before your order is processed.

Processing Time

  • In-stock items: Orders are typically processed within 1–3 business days after payment is received.
  • Orders placed on weekends or holidays will begin processing on the next business day.

Pre-Orders

Products marked as Pre-Order will ship on the estimated date displayed on the product page.

For our annual Elf Kits, pre-orders are expected to ship by the in October each year. If the estimated shipping date changes, customers will be notified by email.

Estimated Delivery Time

Estimated delivery times after your order has shipped are:

  • United States: 3–7 business days
  • Canada: 5–10 business days
  • International: 7–21 business days

Delivery times are estimates only and may vary depending on customs processing, local postal services, holidays, weather, or other unforeseen circumstances.

Shipping Rates

  • FREE Standard Shipping on U.S. orders of $50 or more.
  • Shipping charges for all other orders, including international orders, are calculated and displayed at checkout before payment is completed.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.

Delivery Delays

While we work hard to ensure your order arrives on time, delivery may occasionally be delayed due to carrier issues, customs clearance, severe weather, holidays, or other circumstances beyond our control. Once a package has been accepted by the shipping carrier, delivery times are the responsibility of the carrier.

Incorrect Shipping Addresses 

ElfKitShop.com is not responsible for packages that are delayed, returned, misdelivered, or lost due to an incorrect or incomplete shipping address provided by the customer. Please carefully review your shipping information before completing your purchase. Additional shipping charges may apply if an order needs to be reshipped due to an incorrect address.

Lost or Missing Packages

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's handling and delivery process. If your tracking information shows unusual delays or your package appears to be lost in transit, please contact us and we will assist you with initiating a carrier investigation or claim when applicable.

Packages Marked as Delivered

If tracking shows that a package has been delivered but you cannot locate it, please first check around the delivery location, with household members and neighbors, and contact the shipping carrier. ElfKitShop.com is not responsible for packages that are lost, stolen, or misplaced after the carrier has confirmed delivery to the address provided with the order. However, please contact us and we will do our best to assist with a carrier investigation.

If you have any questions regarding shipping or your order, please contact us through our website's contact page.